Smart Home Roof Repair ("we", "our", "us") values your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and your rights regarding it.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details (phone number, email address) when you request an inspection or quote
- Address and property details when scheduling a site visit
- Messages you send through our contact form or WhatsApp
- Basic technical data your browser sends (device, browser type, pages viewed) collected via standard web analytics
How We Use Your Information
We use the information you provide to:
- Respond to inspection requests and provide quotes
- Arrange and carry out roofing services you've requested
- Communicate with you about ongoing or completed work
- Improve our service and website
Sharing Your Information
We do not sell or rent your personal information. We may share information with:
- Suppliers and trade partners strictly when needed to deliver work you've booked
- Authorities where required by Malaysian law
Data Retention
We retain customer information for as long as necessary to provide our services and meet legal obligations under Malaysian law.
Your Rights
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for us to process your information
To exercise any of these rights, contact us using the details below.
Cookies
Our website uses minimal cookies for basic functionality and analytics. You can disable cookies in your browser settings if you prefer.
Contact Us
For privacy-related questions or requests:
Smart Home Roof Repair
6-2, Jalan Puteri 2/5, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Phone: 017-342 7721
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date.